1. Cancellation by Client:
Prior Notice:
Cancellations made at least 7 days in advance will receive a full refund.
Cancellations made between 3 and 6 days in advance will receive a 50% refund.
Cancellations made less than 3 days in advance will not be refunded.
2. Cancellation by Travel Care Colombia:
In the event of cancellation by Travel Care Colombia due to unforeseen circumstances, the client will receive a full refund or the option to reschedule the service at no additional cost.
3. Refund Processing:
Refunds will be processed within 14 business days of confirmation of cancellation.
Refunds will be issued through the same payment method used in the reservation.
4. Exceptions:
Refunds will not be granted in cases of cancellation by the client due to:
Documentation or visa issues.
Adverse weather conditions not considered dangerous.
5. Cancellation Procedure:
Cancellations must be requested in writing through our email: contacto@travelcarecolombia.com.
The client must include the reservation number and details of the service to be cancelled.
6. Modifications to the Policy:
Travel Care Colombia reserves the right to modify this policy at any time. Modifications will be effective for all reservations made after the modification date.
If you have any questions or need additional assistance, please contact us through our email or website. Thank you
