Travel Care Colombia Refound

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1. Introduction

Travel Care Colombia is committed to providing high quality tourism services. This legal policy is designed to comply with Colombian laws and protect the rights of our clients and the company.

2. Services offered

Travel Care Colombia offers planning and booking services for transportation, accommodation, guided tours, and remote assistance.

3. Terms and conditions

Reservations: All reservations must be made through our official channels.

Payments: Payments must be completed prior to service provision. We accept credit cards and bank transfers.

Cancellations: Cancellations must be notified in writing at least 7 days in advance for a full refund. Cancellations between 3 and 6 days will receive a 50% refund. Cancellations less than 3 days will not be refunded.

4. Responsibility

Travel Care Colombia is not responsible for:

Personal loss or damage.

Cancellations due to force majeure (natural disasters, conflicts, etc.).

Problems arising from incorrect or incomplete travel documents.

5. Data Protection

We comply with Law 1581 of 2012 on the protection of personal data in Colombia. Customer data is handled confidentially and is only used for the provision of services.

6. Intellectual Property

All content on our website, including text, images and graphics, is the property of Travel Care Colombia and is protected by intellectual property laws.

7. Jurisdiction and Applicable Law

Any dispute arising from our services will be resolved under the jurisdiction of the Colombian courts and in accordance with Colombian law.

8. Contact

For any questions or more information, please contact us through:

Email: contacto@travelcarecolombia.com

Phone: +573001539300

Approvals and Updates

This policy is reviewed periodically and may be updated. Any changes will be communicated to customers through our official channels.

This legal policy must be reviewed and adapted by a lawyer to ensure that it complies with all specific laws and regulations of Colombia.

1. Cancellation by Client:

Prior Notice:

Cancellations made at least 7 days in advance will receive a full refund.

Cancellations made between 3 and 6 days in advance will receive a 50% refund.

Cancellations made less than 3 days in advance will not be refunded.

2. Cancellation by Travel Care Colombia:

In the event of cancellation by Travel Care Colombia due to unforeseen circumstances, the client will receive a full refund or the option to reschedule the service at no additional cost.

3. Refund Processing:

Refunds will be processed within 14 business days of confirmation of cancellation.

Refunds will be issued through the same payment method used in the reservation.

4. Exceptions:

Refunds will not be granted in cases of cancellation by the client due to:

Documentation or visa issues.

Adverse weather conditions not considered dangerous.

5. Cancellation Procedure:

Cancellations must be requested in writing through our email: contacto@travelcarecolombia.com.

The client must include the reservation number and details of the service to be cancelled.

6. Modifications to the Policy:

Travel Care Colombia reserves the right to modify this policy at any time. Modifications will be effective for all reservations made after the modification date.

If you have any questions or need additional assistance, please contact us through our email or website. 

Thank you !